How COVID-19 Affects Haakaa & Online Orders
Kia ora Haakaa Family,
As announced by the government, the national COVID-19 alert level will be raised to Level Four at midnight on Wednesday, 25th March. Under Level Four, only essential services may remain open in New Zealand.
As Haakaa provides breastfeeding aids to essential health services around the country, including hospitals, pharmacies, birth centres and midwives, our warehouse will remain open at this time to continue providing our products to those who need them. Our online business will be open for orders to regular customers in New Zealand and Australia and all orders will continue to be shipped.
To limit the spread of COVID-19, we will only have one staff member packing orders at any time. In the event that we require more than one team member in our warehouse, we will incorporate a one in, one out policy to maintain effective social distancing. We have also designated a drop-off area with our courier for all pickups so that there is no risk of contact. Supply to health services is our priority, so we kindly ask that you allow for delays of an additional 1-2 days on all orders as we work at this limited capacity.
The rest of our team is working from home, so as always, you can reach out to us at any time via email at firstname.lastname@example.org, or through any of our social media channels. We’re here for any product questions, customer service or mum-life chat that you need, and our brand ambassador midwife is online on our Instagram @haakaanz to offer nuggets of wisdom during the lockdown.
For the most reliable and up-to-date information about COVID-19 from the New Zealand Government, please use the following resources:
Cherish this extra time with your little ones and keep sharing your beautiful snaps with us through social media – tag @haakaanz to be featured.
Over the next few weeks, we’ll continue to bring you the latest Haakaa news, snippets of advice, positive and inspiring content from our lovely Haakaa Maamaas, and of course plenty of magical moments from you – our wider Haakaa family.
The Haakaa Team